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Great sales, terrible warranty and service department. We would never buy from them again. We are now consulting attorneys for our lawsuit regarding loss of use and failure to repair in a timely manner. It has now spent more than 6 months unusable in the 19 months...
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Company wrote 0 private or public responses to the review from Dec 21, 2017.
Anonymous
Anonymous

They have lawyers that will eat you alive.

1.9
I liked
  • Our sales associate
I didn't like
  • Service department is horrible
#1153461
Reply to reviews
We received an update today December 21st that, after waiting 6 weeks for a part that was backordered for the awning, Airstream reportedly sent the incorrect part. We are back to square one with a unit that has been unusable since September 5th. In the meantime we are...
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Company wrote 0 private or public responses to the review from Dec 21, 2017.
Anonymous
Anonymous

Please contact me regarding your situation. We have had the same experience and our RV is currently kidnapped by Holiday World service department again. I’m tired of being ang...

1.6
I didn't like
  • Time and certainty of getting warranty work done
  • Service department
#1153452
Reply to reviews
Our Airstream Classic 2016 was damaged by Holiday World when they dropped a ladder on it during a routine service visit. This required them to remove panels of the unit and replace them, including removing the awning. The awning was not correctly reinstalled, resulting...
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Company wrote 0 private or public responses to the review from Nov 18, 2017.
Anonymous
Anonymous

Another entitled Airsteam owner . With threats of a lawsuit. I assure you they are not intimidated.They have a team of lawyers just waiting for something to do.

#1133575
Reply to reviews
BAD service dept. BEWARE ..... Make an appoint and your RV falls in a BLACK HOLE. They will not answer telephone when you call. They will not call you back . STAY away from this business if you want good service on your RV. customer service is terrible sales dept is...
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Company wrote 0 private or public responses to the review from Oct 25, 2017.
Anonymous
Vanessa Hurliman

Our new airstream classic has been in the service department for 4 months and counting with no plan we are aware of to complete warranty work.

I didn't like
  • Service dept
#1120627
Reply to reviews
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Holiday World Rv - My experience was terrible

My experience was terrible, they do not want to give me the money back that I put down on the unit to hold it ,they lied about the warranty, Keystone warranty does not cover if you live in the unit for time.
Company wrote 0 public responses to the review from Oct 05, 2017.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1110861
Reply to reviews
Our experience with Holiday World has been one of the most painful, expensive, time consuming ordeals of our lives. The worst for us, however, is that it has also significantly compromised my wife’s health. We want you to know our story so you can make a better choice...
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Company wrote 0 public responses to the review from Sep 01, 2017.
Anonymous
jim thompson

It is undeniable that RV Dealerships are successful at salesand little else. As a full time RV'er I've had several experiences with Dealers and all of which have been bad. Ser...

#1095458
Reply to reviews
We bought a beautiful coach three weeks ago. As of today we are almost 2 weeks into having it sit at the "campground"; some of the items have been repaired but the communication is so poor even after speaking to the V-P of service. This is our residence and it has been...
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Company wrote 0 public responses to the review from Jul 20, 2017.
vhurliman
vhurliman

We have experienced the same thing: months of Holiday World having our RV in for warranty work, inability to complete the warranty service in a timely manner, reportedly blame...

#1076997
Reply to reviews
First let me give you a bit of background about the person who bought the RV. My mother is a woman in her early 50s. She does not take calls from anyone other than the people in her contacts. On top of the she NEVER checks her Voicemails (last time I checked it for her...
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Company wrote 0 private or public responses to the review from Jul 09, 2017.
vhurliman
vhurliman

We had a similar experience: the finance guy failed to file our paperwork with the bank, making our first payment overdue!

1.4
I liked
  • Sales rep
I didn't like
  • Vp of finance
#1072027
Reply to reviews
We purchased a new 2015 Keystone Outback 323BH from their Willis location in May of 2015. The unit had been to the rv show and somehow there was a hole the size of a softball in the shower pan. We were assured that replacing a shower pan was a minor technical matter...
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Company wrote 0 private or public responses to the review from Jun 27, 2017.
1.3
I liked
  • Treatment before purchase
I didn't like
  • Treatment after purchase
#1066783
Reply to reviews
Purchased a 2017 Montana 3791 RD Dec 30, 2016. Salesman went on vacation the next day and NEVER returned our phone calls. We have called the service department several times about a couple of items that are not working in the unit. Also, they sold us the unit without...
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Company wrote 0 public responses to the review from Jun 15, 2017.
#1061427
Reply to reviews