Product: Holiday World Rv Customer Care Clear all filters (0 of 8 reviews match)
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Then, I decided to shop around a bit more and I found a similar Grand Design next door at Holiday World RV of Katy, so we decided to drive there. We got greeted by a friendly sales person, Brandon, and he showed us around. He had a vast amount of knowledge, he...
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Product
Holiday World Rv Customer Care
#1317112
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We bought a beautiful coach three weeks ago.As of today we are almost 2 weeks into having it sit at the "campground"; some of the items have been repaired but the communication is so poor even after speaking to the V-P of service. This is our residence and it has been...
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vhurliman
vhurliman

We have experienced the same thing: months of Holiday World having our RV in for warranty work, inability to complete the warranty service in a timely manner, reportedly blame...

Product
Holiday World Rv Customer Care
#1076997
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First let me give you a bit of background about the person who bought the RV.My mother is a woman in her early 50s. She does not take calls from anyone other than the people in her contacts. On top of the she NEVER checks her Voicemails (last time I checked it for her...
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vhurliman
vhurliman

We had a similar experience: the finance guy failed to file our paperwork with the bank, making our first payment overdue!

1.4
Product
Holiday World Rv Customer Care
I liked
  • Sales rep
I didn't like
  • Vp of finance
#1072027
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Once they knew they had our commitment to buy a 2017 motorhome, we went into a black hole....the culture of this organization is not conducive to professional standards, care, integrity, responsiveness or resolution.Turnover of staff is rampant, and I'm not sure how...
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1.4
Product
Holiday World Rv Customer Care
#963352
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Their service department is unresponsive and completely unaccountable to the customer.We purchased a new 2016 Airstream Classic from them, which is currently going on week 8 in the shop for repairs because they are too busy and don't have anyone available to work on...
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Anonymous
M Bell

The problem is they are all this way.

Product
Holiday World Rv Customer Care
#956284
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I have bought 2 motorhomes from this place. First one had issues and service was terrible. They can't fix anything. Bought the second one used. Finance wanted me to get a paint protection package and a windshield water repellant package. 2150.00. I declined. Saw the...
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Anonymous
Anonymous

Service messed up every item they "repaired." Husband had to call Grand Design and redo couch & refrigerator repair. Sloppy worker & service person was just rude & difficult t...

Anonymous
Anonymous

Not happy with financing department either.

2.3
Product
Holiday World Rv Customer Care
I liked
  • Motorhome
I didn't like
  • Being lied to and mislead
  • Being lied to
#884647
Reply to reviews
The second issue is when the service department had your vehicle, take a picture of your RV because they keep it so long, you will forget what it looks like. A lot of times they will only fix half the items that are on the repair list. If I need to buy another RV, I will avoid Holiday World of Katy...
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Anonymous
anonymous

Is it legal to keep your money without signing any contract? Or even agreeing to buying something?

Anonymous
Anonymous

Even better, you make an appointment and show up with your RV, only to find out they weren't expecting you. The service manager called us to make an appointment when parts fo...

2.0
Product
Holiday World Rv Customer Care
#864396
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Holiday World Rv Customer Care Review

Have product issue with my rv and customer service issue with selling dealer Holiday World of Dallas.A/C unit not working and can't get in touch with anyone at the dealership to call me back to help resolve this issue.
Product
Holiday World Rv Customer Care
#840354
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