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Just beware of purchasing their "extended warranty". If you need to use it you MUST go back to their dealership unless you are 100 miles from them. So if you break down 50 miles away you'll have to tow it to their facility, likely 100% at your expense, to have it...
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2.4
#1042763
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Once they knew they had our commitment to buy a 2017 motorhome, we went into a black hole....the culture of this organization is not conducive to professional standards, care, integrity, responsiveness or resolution. Turnover of staff is rampant, and I'm not sure how...
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1.4
#963352
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Their service department is unresponsive and completely unaccountable to the customer. We purchased a new 2016 Airstream Classic from them, which is currently going on week 8 in the shop for repairs because they are too busy and don't have anyone available to work on...
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Anonymous
M Bell

The problem is they are all this way.

#956284
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Holiday World Rv Customer Care Review

Holiday World Rv
#840354
Have product issue with my rv and customer service issue with selling dealer Holiday World of Dallas.A/C unit not working and can't get in touch with anyone at the dealership to call me back to help resolve this issue.
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My 2016 Keystone bullet has been nothing less than a suppository. On the last day ofv th ge warranty the ac failed. It has tsken 12 dsys of staying in a 98 degree rv trying to get a resolution. Holiday world of Dallas has lied constantly about getting the repairs...
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1.0
#923082
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Stay away! This is a really bad place to take your RV for service. They are unresponsive, surly, and there is no way to get management's attention. Here was my experience. While on the road in Houston, I needed an emergency repair to my A/C. The only place to get a...
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Anonymous
Anonymous

Wow, was thinking about buying a Montana from them, but not anymore.

Anonymous
Anonymous

I actually would give them a single star for service: DON'T BUY FROM THIS HORRIBLE DEALER. You will greatly regret doing business with them. Here's another story: they FORGO...

1.0
#919976
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I have bought 2 motorhomes from this place. First one had issues and service was terrible. They can't fix anything. Bought the second one used. Finance wanted me to get a paint protection package and a windshield water repellant package. 2150.00. I declined. Saw the...
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Anonymous
Anonymous

Service messed up every item they "repaired." Husband had to call Grand Design and redo couch & refrigerator repair. Sloppy worker & service person was just rude & difficult t...

Anonymous
Anonymous

Not happy with financing department either.

2.3
I liked
  • Motorhome
I didn't like
  • Being lied to and mislead
  • Being lied to
#884647
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The Katy dealership is the worst. They are boarder line crocks. When you want to do a deal, they want cash upfront before they even run your credit to see if you are approved. If you are not approved, they will not give you your money back. Or, if you decide to back...
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Anonymous
anonymous

Is it legal to keep your money without signing any contract? Or even agreeing to buying something?

Anonymous
Anonymous

Even better, you make an appointment and show up with your RV, only to find out they weren't expecting you. The service manager called us to make an appointment when parts fo...

2.0
#864396
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Purchased a $300,000 rv in August 2015 and have had it in the shop 4 times in 9 months but the problem is it takes 2-3 weeks to get items fixed. The last time I had an appt for 4/18 and got the rv out on 5/7 and the items to be repaired was a ring on the door knob,...
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Anonymous
Anonymous

They are incredibly incompetent and do not respond to customer needs. Period. Do not buy anything from them unless you love being frustrated and spending endless amounts of ...

I liked
  • Daryl joyce
I didn't like
  • Service department
#847335
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Tx G. 02/01/2016 Edit Bought 2 rvs from the Katy branch. The used motorhome had an electricity issue. I drove it over to Holiday World in Katy, after which the power inside & steps started working - so they said they couldn't service it since everything was working....
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#781925
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Bought a new Reflection fifth wheel in December. It has been in for service 3 times. Each time I have to call and leave messages several times just to get a call back. Then they will set an appointment for 3 to 4 weeks away for you to bring it in. That's just to get it...
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Anonymous
Anonymous

We had the same experience: had an appointment with parts in, but then they couldn't find the parts, had to order, it's been there now for 2 months and they are too busy to ge...

I liked
  • Product
I didn't like
  • Service department
#761571
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