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The Katy dealership is the worst. They are boarder line crocks. When you want to do a deal, they want cash upfront before they even run your credit to see if you are approved. If you are not approved, they will not give you your money back. Or, if you decide to back...
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Company wrote 0 private or public responses to the review from Jun 12, 2016.
Anonymous
anonymous

Is it legal to keep your money without signing any contract? Or even agreeing to buying something?

Anonymous
Anonymous

Even better, you make an appointment and show up with your RV, only to find out they weren't expecting you. The service manager called us to make an appointment when parts fo...

2.0
#864396
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Purchased a $300,000 rv in August 2015 and have had it in the shop 4 times in 9 months but the problem is it takes 2-3 weeks to get items fixed. The last time I had an appt for 4/18 and got the rv out on 5/7 and the items to be repaired was a ring on the door knob,...
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Company wrote 0 public responses to the review from May 13, 2016.
Anonymous
Anonymous

They are incredibly incompetent and do not respond to customer needs. Period. Do not buy anything from them unless you love being frustrated and spending endless amounts of ...

I liked
  • Daryl joyce
I didn't like
  • Service department
#847335
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Holiday World Rv Customer Care Review

Have product issue with my rv and customer service issue with selling dealer Holiday World of Dallas.A/C unit not working and can't get in touch with anyone at the dealership to call me back to help resolve this issue.
Company wrote 0 public responses to the review from May 02, 2016.
#840354
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Tx G. 02/01/2016 Edit Bought 2 rvs from the Katy branch. The used motorhome had an electricity issue. I drove it over to Holiday World in Katy, after which the power inside & steps started working - so they said they couldn't service it since everything was working....
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Company wrote 0 public responses to the review from Feb 01, 2016.
#781925
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Bought a new Reflection fifth wheel in December. It has been in for service 3 times. Each time I have to call and leave messages several times just to get a call back. Then they will set an appointment for 3 to 4 weeks away for you to bring it in. That's just to get it...
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Company wrote 0 public responses to the review from Dec 31, 2015.
Anonymous
Anonymous

We had the same experience: had an appointment with parts in, but then they couldn't find the parts, had to order, it's been there now for 2 months and they are too busy to ge...

I liked
  • Product
I didn't like
  • Service department
#761571
Reply to reviews
With no exception dealing with Ben in the sales department was the WORST experience I have ever had at any type of a dealership. Placed an offer on a used travel trailer and eventually we came to a reasonable sales price. It was ACCEPTED and my wife and I were ready...
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Company wrote 0 public responses to the review from Dec 05, 2015.
Anonymous
Anonymous

Lucky for you you didn't buy an RV from them. They are the worst dealer and can't believe they are an Airstream dealer. Airstream used to have a reputation, but Holiday Worl...

1.0
I didn't like
  • Sales
#745903
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I really should have titled this "lack of service". We purchased a 5th wheel last year at HWHouston and since then such poor service. It took over two months to get it in, and HW is where we bought it. Now there is a recall on the trailer, I called this morning at...
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Company wrote 0 public responses to the review from Oct 05, 2015.
Anonymous
Anonymous

They NEVER RETURN YOUR CALL,period

#710953
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I purchased a travel trailer a few months ago from Holiday World in League City and had it sent to Holiday World in Willis. Before the sale, everyone was helpful. Being a new RV owner, I purchased the extended warranty. The finance person in Willis told us the warranty...
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Company wrote 0 private or public responses to the review from Aug 01, 2015.
2.0
#675589
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We bought a 2015 Keystone Sprinter 299RET. When we did the walkthrough, only one battery was hooked up. We set up our new RV 300 miles out of town on the coast, hooked everything up, and everything was fine until the middle of the night on that first night. ...
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Company wrote 0 public responses to the review from Jun 24, 2015.
#655778
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I recently bought a new 5th wheel trailer at Holiday World. On our first trip we found 3 issues that needed repair. I called when I got back and was initially told it would be three weeks begore i could get in. I called back on Monday and spoke with my designated...
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Company wrote 0 public responses to the review from Apr 21, 2015.
Anonymous
Anonymous

This is by far the only positive comment I've heard about this sadly incompetent and uncaring dealer. Good for you.

#625266
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