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Great sales, terrible warranty and service department. We would never buy from them again. We are now consulting attorneys for our lawsuit regarding loss of use and failure to repair in a timely manner. It has now spent more than 6 months unusable in the 19 months...
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1.9
I liked
  • Our sales associate
I didn't like
  • Service department is horrible
#1153461
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We received an update today December 21st that, after waiting 6 weeks for a part that was backordered for the awning, Airstream reportedly sent the incorrect part. We are back to square one with a unit that has been unusable since September 5th. In the meantime we are...
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Anonymous
Anonymous

Please contact me regarding your situation. We have had the same experience and our RV is currently kidnapped by Holiday World service department again. I’m tired of being ang...

1.6
I didn't like
  • Time and certainty of getting warranty work done
  • Service department
#1153452
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Our Airstream Classic 2016 was damaged by Holiday World when they dropped a ladder on it during a routine service visit. This required them to remove panels of the unit and replace them, including removing the awning. The awning was not correctly reinstalled, resulting...
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#1133575
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Holiday World Rv - My experience was terrible

Holiday World Rv
#1110861
1.0
Details
My experience was terrible, they do not want to give me the money back that I put down on the unit to hold it ,they lied about the warranty, Keystone warranty does not cover if you live in the unit for time.
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Holiday World Rv Rv Repair Review

Holiday World Rv
#1036929
1.0
Details
Service department sucks Dean Williamson and Dean Morgan. Should I still be waiting for my window. 6 months really. You know who this is.
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Price Affordability

2008 Monaco La Palma Review

Holiday World Rv
#950955
1.0
Details
RUN AWAY FAST! They sold me a motorhome on Ebay that was not available because they had already sold it! Ebay said that is fraud!
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Holiday World Of Katy Rv Repair Review

Holiday World Rv
#943426
1.5
Details
Never have available time to work on Rv. 3 months out come on higher diesel tech & mechanics.
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Location
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BAD service dept. BEWARE ..... Make an appoint and your RV falls in a BLACK HOLE. They will not answer telephone when you call. They will not call you back . STAY away from this business if you want good service on your RV. customer service is terrible sales dept is...
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Anonymous
Vanessa Hurliman

Our new airstream classic has been in the service department for 4 months and counting with no plan we are aware of to complete warranty work.

I didn't like
  • Service dept
#1120627
Reply to reviews
Our experience with Holiday World has been one of the most painful, expensive, time consuming ordeals of our lives. The worst for us, however, is that it has also significantly compromised my wife’s health. We want you to know our story so you can make a better choice...
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#1095458
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We bought a beautiful coach three weeks ago. As of today we are almost 2 weeks into having it sit at the "campground"; some of the items have been repaired but the communication is so poor even after speaking to the V-P of service. This is our residence and it has been...
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vhurliman
vhurliman

We have experienced the same thing: months of Holiday World having our RV in for warranty work, inability to complete the warranty service in a timely manner, reportedly blame...

#1076997
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First let me give you a bit of background about the person who bought the RV. My mother is a woman in her early 50s. She does not take calls from anyone other than the people in her contacts. On top of the she NEVER checks her Voicemails (last time I checked it for her...
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vhurliman
vhurliman

We had a similar experience: the finance guy failed to file our paperwork with the bank, making our first payment overdue!

1.4
I liked
  • Sales rep
I didn't like
  • Vp of finance
#1072027
Reply to reviews
We purchased a new 2015 Keystone Outback 323BH from their Willis location in May of 2015. The unit had been to the rv show and somehow there was a hole the size of a softball in the shower pan. We were assured that replacing a shower pan was a minor technical matter...
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1.3
I liked
  • Treatment before purchase
I didn't like
  • Treatment after purchase
#1066783
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Purchased a 2017 Montana 3791 RD Dec 30, 2016. Salesman went on vacation the next day and NEVER returned our phone calls. We have called the service department several times about a couple of items that are not working in the unit. Also, they sold us the unit without...
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#1061427
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Contact Holiday World Rv

Mailing Address:
28909 Katy Fwy
Katy, Texas 77494
United States
Phone:
(281) 371-7200
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Holiday World Rv Products and Services

Took camper in on March 17 and got it back June 7, 2017. Insurance approved 4/14/17 (according to their notes) after visit and not being able to locate the camper on the lot. However there are several notes that say they called customer and VM was full, which is...
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#1058231
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